Refresh Trade SHPK respects your privacy and is committed to protecting personal data collected through this website.
This Privacy Policy explains what information we may collect, why we process it, how it may be used, how long it may be retained and what rights you may have regarding your personal data.
Personal data is processed in accordance with applicable data protection legislation of the Republic of Kosovo, including Law No. 06/L-082 on Protection of Personal Data.
The controller responsible for personal data processed through this website is:
Refresh Trade SHPK
Rr. Raif Polomi, Nr 36
Prishtina, Republic of Kosovo
Email: info@refresh-trade.com
Phone: +383 44 406 787
Depending on how you interact with our website, we may collect information such as your name, company name, email address, telephone number, country, industry, project type, estimated production volume and information included in project enquiries.
If you submit technical documentation through our project request form, we may also receive drawings, images, technical files, product specifications or other information that you voluntarily provide.
Our website and hosting infrastructure may also process technical information such as IP address, browser type, device information, operating system, referring pages, access times and website activity where necessary for security, functionality, analytics or technical administration.
When you contact Refresh Trade or submit a project request, we process the information you provide in order to review your enquiry, communicate with you, evaluate manufacturing feasibility, prepare commercial discussions and respond to your request.
Please avoid submitting confidential, sensitive or unnecessary personal information unless it is required for the evaluation of your project.
We may process personal data to respond to enquiries, evaluate manufacturing projects, communicate with prospective or existing customers, provide information about our products and capabilities, prepare quotations, manage business relationships, maintain website security, prevent misuse and improve website performance.
Depending on the circumstances, personal data may be processed because it is necessary to respond to your request or take steps before entering into a business relationship, because processing is necessary for legitimate business interests, because we are required to comply with legal obligations, or because you have provided consent where consent is required.
Files submitted through our website may contain technical or commercial information relating to your project. Such information is used for project evaluation and related communication.
Access should be limited to persons or service providers who require the information for the relevant business purpose.
Our website may use cookies and similar technologies required for website functionality, security and user preferences.
Where optional analytics or other non-essential technologies are enabled, they should be activated in accordance with applicable consent requirements. More information is available in our Cookie Policy.
We may use trusted service providers for website hosting, email delivery, website maintenance, security, analytics or other technical services.
Such providers may process limited personal data only where necessary to provide their services and subject to appropriate contractual, confidentiality and security obligations.
Some website or technology service providers may process information using infrastructure located outside Kosovo.
Where personal data is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including project evaluation, business communication, contractual requirements, legal obligations, dispute resolution and legitimate record-keeping needs.
Information that is no longer required should be deleted, anonymised or securely retained where continued storage is required by law.
Refresh Trade uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.
However, no online communication or storage system can guarantee absolute security.
Subject to applicable law, you may have the right to request access to personal data concerning you, request correction of inaccurate information, request deletion of data, request restriction of processing, object to certain processing activities and, where applicable, withdraw consent.
Certain rights may be subject to legal limitations or may not apply where continued processing is required for contractual, legal or legitimate purposes.
To make a privacy request, please contact us at info@refresh-trade.com.
We may need to verify your identity before processing certain requests in order to protect personal information from unauthorised access or disclosure.
If you believe that your personal data has been processed unlawfully, you may contact us first so that we can review your concern.
You may also have the right to submit a complaint to the competent data protection authority in the Republic of Kosovo, the Information and Privacy Agency.
Our website may contain links to websites operated by third parties. This Privacy Policy applies only to the Refresh Trade website and we are not responsible for the privacy practices of external websites.
This website is intended for professional and business use and is not specifically directed at children. We do not knowingly seek to collect personal data from children through the website.
We may update this Privacy Policy when our website, services, processing activities or legal requirements change.
The latest version will be published on this page together with the updated revision date.
For questions about this Privacy Policy or the processing of personal data, contact:
Refresh Trade SHPK
Rr. Raif Polomi, Nr 36
Prishtina, Republic of Kosovo
Email: info@refresh-trade.com
Phone: +383 44 406 787
